"Jest" your way to success
There's a Chicago restaurant, Ed Debevic's, built around the theme of the diner with wisecracking waitresses. As one website review puts it on centerstage.net: "The servers are all well-trained in mock-rudeness, an act which sometimes seems to border on the truth. The customers know what to expect, however, and the insults are taken as comedy." This approach has made the restaurant successful for at least twenty years.
This year, the Chicago Transit Authority adopted the same theme for its employees. In years past, when passengers transferred between trains at Howard Street, a voice over the intercom would say, for example, "Red line train to 95th pulling out, please use all available doors." On a recent Saturday, however, as passengers made the same walk between trains, a woman's voice squawked out of the intercom, "That's right, take your time, we just waiting on your convenience."
Another time this year after I disembarked from a Red line train at Fullerton, the train's operator stuck her head out the window and yelled to me, "You stupid! Stupid!" for not getting off the train sooner. I had waited for the doors to open at Fullerton but they were stuck shut, so I had walked the length of the car in order to slip out through the other doors, which were just closing, so I was late in getting out.
O CTA, the tourists may not understand, but I get it, and more power to you in your efforts to increase revenue.
This year, the Chicago Transit Authority adopted the same theme for its employees. In years past, when passengers transferred between trains at Howard Street, a voice over the intercom would say, for example, "Red line train to 95th pulling out, please use all available doors." On a recent Saturday, however, as passengers made the same walk between trains, a woman's voice squawked out of the intercom, "That's right, take your time, we just waiting on your convenience."
Another time this year after I disembarked from a Red line train at Fullerton, the train's operator stuck her head out the window and yelled to me, "You stupid! Stupid!" for not getting off the train sooner. I had waited for the doors to open at Fullerton but they were stuck shut, so I had walked the length of the car in order to slip out through the other doors, which were just closing, so I was late in getting out.
O CTA, the tourists may not understand, but I get it, and more power to you in your efforts to increase revenue.

